NovelVox

NovelVox is a leading contact center solution provider offering unparalleled value to Cisco, Avaya, Genesys, and Amazon Connect contact centers.

NovelVox is an AI-enabled contact center solution provider. Since its inception, the company has been into creating contact center solutions to improve customer experience and agent performance. For the last 14 years, the company has always come up with integrated and advanced solutions including Unified Agent Desktops, Supervisor Desktops, Contact Center Wallboards, CTI Connectors, Chatbot (Infibot), omnichannel solutions for Cisco, Avaya, Genesys, and Amazon Connect.
The company serves businesses of all sizes, ranging from Enterprise Organizations to more dynamic customer-centric companies. NovelVox provides ready integrations with 75+ 3rd party applications including CRM, ticketing software, bespoke applications, internal database or your legacy systems like Epic, Salesforce, Service Now, Microsoft Dynamics, Jack Henry, Symitar, Cerner, Zendesk, Tibco, Oracle, Citrix, Siebel, FIS, SAP, Fiserv, etc.

The products are aligned with industry-specific needs and offer solutions for healthcare, banking, insurance, credit union, and many more. The company has done over 300 deployments in India, UK, USA, KSA & UAE and it has clients in 20 plus countries.